Documentation

Everything we hand over comes with documentation, written for the person who will actually use it rather than for the person who built it.

That normally means three things: a short guide to the parts of the site you will edit, a note on anything unusual we did and why, and a plain description of what happens if something goes wrong and who to call.

What we do not do

We do not write a hundred pages nobody reads. If a section needs a manual, that is usually a sign the section needs rebuilding.

If something here is unclear or has gone out of date, tell us. Documentation that is wrong is worse than documentation that is missing, and we would rather fix it than have you work around it.